Reference

Terms That Govern Your padacuan Account

These terms set out what you agree to when you open and use your padacuan account — covering deposits via DANA, OVO, and GoPay, how withdrawals are verified, and what we expect from you in return.

Account EligibilityDANA, OVO, GoPay TransactionsWithdrawal VerificationAccount Suspension RulesApplicable Law & Jurisdiction
padacuan Terms That Govern Your padacuan Account
HOW WE HANDLE THIS

Account Security and Policy Practices

We handle your account data and transaction history according to the practices outlined here. These aren't abstract commitments — each one maps to a real process inside the platform that affects your account access, wallet behaviour, and how we respond when something goes wrong.

Data Retention

We keep account and transaction records for as long as required by applicable law. You can request a summary of your transaction history by contacting support with your account ID.

Account Security

Your account is protected at login with OTP verification sent to your registered mobile number. Never share your OTP or PIN with anyone — we will never ask for it via chat or email.

Wallet Verification

Withdrawals to DANA, OVO, or GoPay are verified against the wallet name registered to your account. Mismatched details will hold the payout until identity is confirmed through our support team.

Policy Change Notice

When these terms are updated, the revision date is posted at the top of this page. We do not send individual notifications — checking this page is how you stay current.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been actioned in a way that doesn't match what's written here, reach out through the channels below. Our support team can clarify policy language, escalate account disputes, and confirm the current status of any wallet transaction linked to DANA, OVO, or GoPay.

Live Chat Open the chat widget from any page inside your account. Describe your terms-related question clearly and our team will respond directly, no ticket queue needed.
Email Support Send a detailed message to our support address for account disputes or formal terms clarifications. Include your account ID and the specific clause you're querying.
Help Centre Browse policy summaries and account-rule articles in the Help Centre. It's updated whenever these terms change, so the copy there matches what's on this page.

Common Questions About These Terms

These are the questions we hear most often when someone reads through these terms for the first time. If your question isn't here, live chat is the fastest way to get a direct answer.

Yes. Creating your account means you accept these terms. If you do not agree with any part, you should not open or continue using an account on padacuan.

The updated version is posted here with a revision date. Using your account after that date counts as acceptance of the new terms, so check back periodically.

Yes. Contact support via live chat or email with your account ID and we'll pull the relevant transaction records. Data is held in line with applicable local law.

Withdrawals are verified against your registered wallet name. A mismatch between your account name and your OVO or GoPay wallet name will trigger a hold until support confirms your identity.

Access and eligibility depend on local law. Any clause that conflicts with applicable Indonesian law is read down to comply. You are responsible for confirming that access is permitted in your region.

Reach out via live chat or email. Quote the specific clause and describe what happened. Our support team will review the account action against the terms and respond in writing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.