Reference

What Governs Your Account on padacuan

These legal conditions set out how your account operates, what data we hold, and where access applies under local law in Indonesia. Before you open an account, read this page so you know exactly what you are agreeing to.

Account eligibility conditionsData retention policyJurisdiction-dependent accessDANA, OVO, GoPay wallet termsContact rights explained
padacuan What Governs Your Account on padacuan
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account terms, a data request, or a dispute related to a DANA, OVO, or GoPay transaction, use the channels below. Our support team handles legal queries separately from general account help — mention 'legal query' when you contact us so we route your message to the right person.

Live Chat Reach us through the live chat widget in your account dashboard. State 'legal query' at the start so your case is routed correctly and not treated as a general account request.
Email Support Send detailed legal questions or data-access requests by email. Include your registered account ID and the specific clause or transaction you are asking about so we can respond accurately.
Account Help Centre The Help Centre in your account menu has a dedicated Legal and Policy section. Check there first — many common eligibility and data questions are answered without needing to wait for a reply.
DATA AND SECURITY

How We Handle Your Data and Account Security

Your account data stays within the scope described in our privacy conditions. We collect only what is needed to operate your account, verify wallet transactions, and meet legal obligations in eligible regions. Players in Yogyakarta and across Indonesia can request a copy of the data we hold or ask us to correct inaccurate records at any time by contacting support.

Cookie Policy

We use session and preference cookies to keep your account logged in across browser and mobile. You can manage cookie settings in your browser, though some account features require session cookies to function correctly.

Data Retention

Account data is retained for the period required by applicable local law. After account closure, we keep transaction records — including DANA, OVO, and GoPay entries — for the legally mandated retention window, then delete them.

Account Security

Login sessions use OTP verification sent to your registered number. If you change your linked wallet — for example, switching from OVO to GoPay — a secondary verification step is triggered to protect your account from unauthorised changes.

Your Rights

You have the right to access, correct or request deletion of your personal data, subject to legal retention rules. Submit a written request through our email support channel with your account ID to start the process.

Common Legal Questions About Your Account

These questions cover the legal details we hear most often — eligibility, data access, wallet transaction terms, and how to raise a formal dispute. If your question is not here, use the contact options in the support section above.

Access depends on local law and is available only where regulations in your region permit it. Check your local rules before opening an account, as we cannot extend services to restricted areas.

We collect the information needed to verify your identity, operate your account, and process wallet transactions via DANA, OVO, or GoPay. We do not collect data beyond what is required for these functions.

Transaction records — including deposits and withdrawals through DANA, OVO, and GoPay — are kept for the period required by applicable local law, then permanently deleted once that window closes.

Yes. Submit a written data-access request via our email support channel. Include your account ID and specify what records you need. We will respond within the timeframe set by applicable local law.

Contact support, mark it as a 'legal query', and provide the transaction reference and the wallet used — DANA, OVO, or GoPay. Our team will review the record and respond with findings before any adjustment is made.

We post updated terms on this page when changes occur. Continuing to use your account after the update date means you accept the revised conditions. We do not send individual notifications for minor policy edits.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.